Refund, Return & Cancellation Policy

11. General Return Policy

We want you to be satisfied with your purchase.

Subject to applicable law and the product-specific terms displayed at the time of purchase, you may request a return or refund if an eligible product is defective, damaged, incorrect, or otherwise qualifies for a return under the terms of your order.

Certain products may not be eligible for return because of their nature, including products that are:

Personalized or custom-made.
Perishable or intended for immediate consumption.
Sealed products that cannot be returned for health or hygiene reasons once opened.
Digital products or downloadable content once access or download has begun, where permitted by law.
Gift cards or similar products, where permitted by law.
Clearly identified as non-returnable at the time of purchase.

These exclusions do not limit any mandatory consumer rights that apply under the laws of your country.

12. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the problem.
Photographs or videos showing the product and packaging, when applicable.
Any other information reasonably required to investigate the issue.

After reviewing your claim, we may offer an appropriate remedy, which may include a replacement, repair, refund, store credit, or other remedy required by applicable law.

13. Change-of-Mind Returns

Where we voluntarily offer change-of-mind returns, eligible products must generally be returned:

Within 15 days of delivery.
In unused and resalable condition.
With original packaging, accessories, and documentation where applicable.

Return conditions may vary by product category and will be disclosed on the relevant product page or at checkout.

Nothing in this policy removes any mandatory cancellation or return rights you may have under applicable consumer-protection laws.

14. Refund Process

Once we receive and inspect an eligible returned product, we will notify you of the outcome.

If your refund is approved, the refund will normally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

Refund processing times may vary depending on your payment provider, bank, card issuer, or other financial institution.

15. Return Shipping Costs

Unless otherwise stated:

If the product is defective, damaged, incorrect, or we otherwise caused the problem, we will [cover reasonable return shipping costs / provide a return shipping label].
For eligible change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated.
Original shipping charges may be non-refundable where permitted by applicable law.

Where local law provides greater consumer rights, those rights will apply.

16. International Orders, Customs & Duties

For international orders, additional customs duties, import taxes, brokerage charges, or other fees may apply depending on the destination country.

Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer.

Customers are responsible for providing accurate shipping and customs information. We are not responsible for delays or additional costs caused by incorrect information supplied by the customer or by customs authorities.

17. Refused or Undeliverable Packages

If an international shipment is refused, abandoned, or returned to us because of incorrect delivery information, failure to collect the package, refusal to pay applicable customs charges, or similar circumstances, any refund may be reduced by applicable shipping, return, customs, or other costs, to the extent permitted by law.

18. Order Cancellation

You may request cancellation of an order by contacting us as soon as possible after placing it.

We will make reasonable efforts to cancel an order before it has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled through our return process.

Mandatory cancellation rights provided by applicable consumer law will continue to apply.

19. Refunds for Out-of-Stock or Cancelled Orders

If we are unable to fulfill an order because a product is unavailable, discontinued, or cannot reasonably be supplied, we may cancel the affected order and provide an appropriate refund.

If we cancel an order before fulfillment, the refund will generally be issued to the original payment method.

20. Promotions and Discounts

Refunds involving promotional offers, discounts, bundles, free gifts, or coupon codes may be adjusted to reflect the terms of the applicable promotion.

Any special return or refund conditions will be communicated at the time of purchase.

21. Chargebacks and Payment Disputes

If you believe there is an issue with a transaction, please contact our customer-support team before initiating a payment dispute or chargeback.

We will make reasonable efforts to investigate and resolve legitimate payment or order issues.

This does not prevent you from exercising any rights available to you under applicable law or through your payment provider.

Contact Us

If you have questions about this Privacy Policy or our Refund & Returns Policy, or if you wish to exercise an applicable privacy right, please contact us:

We may update this policy from time to time to reflect changes to our business, services, technology, or legal requirements. The updated version will be posted on this page with a revised 25/08/2025 date.

By using our website or purchasing from us, you acknowledge that you have read and understood this policy, subject to any rights that cannot legally be waived.